If you're experiencing trouble connecting to SysVPN on your iOS device, it’s a good idea to check a couple of things first.

These potential issues may include account status, app setup, or network settings. You may solve them by doing the steps below in order.

- Make sure there aren't any issues with your account for example subscription expiry or payment due.

- Secondly, try changing to TCP connection protocol:

• Click the settings icon in the app's upper left corner.

• Click on the VPN Connection tab.

• Select the OpenVPN (TCP) protocol under Protocol.

- If it doesn't work, try switching between Wi-Fi and mobile data.

The misconfiguration of your iOS application or the network might also be a cause. Check to see whether the issue still exists after completing all the steps. If it does, contact our customer support team for assistance.

Use the buttons below to start a chat session or send us an email.